Should your law firm use call recording?

Most attorneys lose $15,000 a year on unlogged phone calls. Here's how automatic time tracking captures the time spent on phone calls and pays for itself within weeks.

VXT Co-Founder and Chief Technology Officer (CTO) Lucy Turner has been named the 2026 Xero Hi-Tech Young Achiever of the Year at the New Zealand Hi-Tech Awards.The award recognises her technical leadership, judgement under pressure, and the part she has played in building one of the country's fastest-growing tech companies from Christchurch.As Co-Founder and CTO of VXT, Lucy leads the engineering behind a phone system that has now processed more than 20 million calls with 99.99% reliability.

AI notetakers can give you a clean transcript and a tidy summary, but for law firms that's only half the job — the other half is getting notes into the right matter and capturing billable time without adding 20 minutes of admin. We tested the AI notetakers most law firms are considering in 2026 to see which ones actually hold up.

In this article, we’ll explore how AI notetakers work, why lawyers are ditching handwritten notes, and how forward-thinking firms are using these tools as part of their broader tech stack to win back their time.

In this guide, we’ll break down what call recording disclosure actually is, why it matters, and how to approach it in a way that keeps clients at ease while protecting your firm. We’ll also provide practical scripts and implementation ideas for inbound and outbound calls, ensuring your process remains consistent no matter who picks up the phone.

In this article, we’ll explore why relying on memory and handwritten notes is a gamble your firm shouldn't take. We’ll cover how call recording prevents misunderstandings, confirms verbal instructions, and shuts down disputes before they start. Most importantly, we’ll explain why where you save those recordings is just as critical as the recording itself.

Legal leaders everywhere are grappling with the same challenges but don’t often get the chance or the space to step back, ask questions, swap stories, and share what’s actually working. After hosting events in New Zealand, Australia, Austin, London, and Boston, we finally made it to Melbourne, a city we’ve been wanting to bring File Notes Live to for years.

Legal leaders everywhere wrestle with the same set of challenges: navigating big technology decisions, keeping their people supported through change, and building firms that can scale without burning everyone out. Following events across New Zealand, Australia, Austin, London, and Boston, we finally made it back home, hosting our first-ever File Notes Live in Christchurch.

With the holiday season right around the corner, it's important to make sure your clients can continue to reach your firm and receive timely assistance.VXT’s Call Flow Builder lets you create custom call flows so your clients' calls always go to the right place, whether your offices are closed, operating at reduced hours, or if urgent matters can be redirected to on-call staff. Don’t leave it to the last minute. Plan ahead now and follow these steps to set up your holiday call flows, avoid any year-end hiccups, and give both your clients and your team a holiday season they can actually enjoy.

Our first-ever File Notes Live event in London brought together an incredible group of forward-thinking legal professionals to discuss how technology can help firms grow (without burning out their teams along the way).

Law firm leaders everywhere wrestle with the same issues: too much on their plate, too many tools to choose from, and not enough time to work on their business, rather than practising in it. Getting the chance to step back, ask questions, swap stories, and share what’s actually working is what brought a group of forward‑thinking legal professionals together for our latest in-person File Notes Live event in Boston.

Attorneys everywhere face the same challenges, but don’t often get the chance or the space to step back, ask questions, swap stories, and share what’s actually working. That’s what we saw recently in Austin, when we hosted our latest in-person File Notes Live event with LT Global Practice Management at Soho House. We brought together law firm leaders, tech partners, and operations managers to dig into the realities of running a law firm and some of the most complex challenges facing the legal industry right now. We hosted the event in Austin the same week as 8am’s Kaleidoscope conference. Both rooms surfaced the same themes: how firms adopt tech, align their teams, and build businesses that don’t rely on one person. If you’re curious about Kaleidoscope and what it means for firm owners, check out our recap here.

Missed Kaleidoscope 2025? No worries. Here’s a quick recap of the conversations, ideas, and highlights from 8am’s first-ever customer conference in Austin, Texas.

We’re excited to share that VXT has been named a finalist in the 2025 Clio Integration Awards, Best Practice of Law App.The Clio Integration Awards celebrate the most innovative apps in Clio’s App Directory (the legal industry’s largest app ecosystem).Out of more than 250 apps, VXT was recognized for helping attorneys spend less time on paperwork and more time with their clients.

Last week our team headed to Sydney for the ALPMA Summit 2025, and what a week it was. From real talk with firms about their biggest challenges to some unforgettable conference antics, we came away with plenty to share.

VXT Co-Founder and CEO Luke Campbell has been named the winner of the Steinlager Entrepreneurship & Leadership Award at the 2025 Robert Walters New Zealand Leadership Awards.The award recognises leaders who use their resilience, innovation, and vision to drive change and inspire progress.

[Xero Practice Manager (XPM)](https://www.xero.com/xero-practice-manager/), Xero’s cloud-based accounting practice management software, and [VXT](https://www.vxt.ai/), a phone system built for accountants, have launched a new integration designed to improve communication and practice management for accounting firms.