WorkCloud, a legal technology consultancy and long-standing Actionstep implementation partner, and VXT, a phone system built specifically for law firms, have announced a strategic partnership to help firms modernise their client communication and time capture.
The partnership brings together WorkCloud’s experience supporting more than 400 law firms across Australia and New Zealand as they move to cloud-based practice and document management systems, with VXT’s legal-specific phone system that integrates directly with practice management software such as Actionstep.
Together, VXT and WorkCloud will support firms looking to move away from generic or legacy phone systems, fragmented workflows, and manual processes.
WorkCloud is Actionstep’s original consulting partner and one of only two Platinum partners globally. Over the past decade, the team has implemented Actionstep for more than 4,000 users and worked with over 400 law firms, continuing to support firms as their technology needs evolve.
Richard Jones, CEO at WorkCloud, said the consultancy partners with systems that are easy to use and integrate with what law firms already have in place.
“When we recommend technology to our clients, we’re looking for best-in-class tools that fit their specific requirements and work well with the systems they already use”, Jones said.
“We focus on software that reduces manual work and delivers real efficiency gains”.
Sophie Svenson, Head of Marketing & Partnerships at VXT, said the partnership is designed for firms already working with WorkCloud that want their systems to function as a more complete, connected whole.
“Calls carry a lot of important information, but that information doesn’t always end up in the matter”, Svenson said.
“By working together, we give firms a trusted way to make sure call data — including transcripts and billable time — is captured automatically in Actionstep, without adding another disconnected system”.
WorkCloud is an AI-first legal consultancy, working with firms to identify manual processes and introduce systems that deliver practical efficiency gains. As part of this approach, WorkCloud prioritises tools that apply AI in ways that are immediately useful — including improving information capture, reducing administrative effort, and supporting better use of data across connected legal systems.
Jones said the partnership with VXT reflects how WorkCloud supports firms once core systems are in place.
“For many firms, Actionstep sits at the centre of their operations”, he said.
“From there, it’s about making sure the surrounding systems work properly together. Tools like VXT improve how calls, time, and client communication are captured and managed”.
By integrating VXT with Actionstep and other legal software, firms can automatically log calls, generate AI-powered call summaries, and capture billable time without relying on manual processes.
The VXT–WorkCloud partnership further strengthens VXT’s growing ecosystem of legal technology partners, supporting law firms across Australia, New Zealand, the United Kingdom, and North America.
See the partnership in person
To mark the partnership, VXT and WorkCloud are co-hosting a file-notes-live in Sydney on Wednesday 22 July.
file-notes-live is an intimate, in-person event for ambitious law firm leaders. Each event features an expert speaker and candid conversations about the realities, opportunities and challenges of running a firm, covering technology, talent, growth, and everything in between.
This private lunch is for leaders thinking carefully about where AI and other technology fit in their firm.
About VXT
VXT is a phone system built specifically for law firms. It integrates with legal practice management software to show caller information on incoming calls and automatically save call details — including transcripts, summaries, and billable time — to the correct matter.
More than 10,000 lawyers use VXT, collectively making over 24 million calls, with over 140 law firms joining the platform each month.
About WorkCloud
WorkCloud is a legal technology consultancy that helps law firms modernise their systems, workflows, and operations. Established in 2014, WorkCloud is a trusted implementation partner for Actionstep and other leading legal technology platforms.
Having worked with more than 400 law firms and implemented over 4,000 Actionstep users, WorkCloud focuses on helping firms achieve measurable improvements by selecting, integrating, and optimising the right systems for long-term success.
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