Insights to improve your client experience
Get call data from VXT analytics to see how your team is performing.
Spot issues early
VXT’s analytics provides you with insights that help improve your client experience. Track trends over time like missed calls or ring time.
Workload visibility
With insights into call durations, missed calls, and peak call times, you can see who’s overloaded and where workload can be better distributed.
Save time on reporting
Export what you need with one click, or have reports land in your inbox on a schedule.
Frequently asked questions
VXT’s analytics makes it easy to find and track the most important metrics for your firm.
We offer a wide range of call tracking metrics out of the box, including:
- Answered calls
- Call time (average duration and handling time)
- Missed calls (and subcategories like unanswered or abandoned)
- Transferred calls
- Ring time
- Queued Calls
- Queued Time
You can filter these by date range, call direction, and user.
Still got questions?
Integrated with software you use
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Gain a competitive edge
Transform data into actionable insights.
