ASCO Legal

About ASCO Legal

ASCO Legal is a boutique law firm specializing in commercial and property law throughout New Zealand.

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When Alistair van Schalkwyk joined ASCO Legal in 2012, it was a small practice. By 2015, he was in partnership and by 2019, he was director and moving his team of four into new offices in Howick, Auckland.

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“I remember thinking, we’ll never need all this space,” Alistair says. “Now we’ve got 16 people and we’re looking for more.”

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The firm’s growth has been powered by a simple formula.

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“We built a strong reputation, put the right systems in place, and the rest sorted itself out.”

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Problem

Before switching to VXT, ASCO Legal faced persistent reliability issues with their old phone system. Despite the firm growing, they were without a receptionist or dedicated support staff, which made staying on top of calls and client communication difficult.

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Key challenges included:

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• Unreliable call quality: Calls would frequently drop or suffer from poor audio, disrupting client interactions.
• Lack of caller context: Staff had no visibility into who was calling, which reduced the personal touch they could offer.
• Missed billable time: Lawyers had to manually track time from calls, which often led to unclaimed billable time.
• Time-heavy documentation: Important details had to be typed up after each call, slowing down the team and increasing admin overhead.

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Solution

ASCO Legal adopted VXT in June 2021 to improve communication and facilitate better connections between clients and their attorneys. VXT’s legal friendly features delivered immediate benefits:

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• Reduced time on admin: VXT’s deep integration with Actionstep let ASCO Legal save file notes, call information, and billable time straight to their legal software.
  
• Faster document preparation: AI phone call transcripts and summaries help ASCO Legal  save time on manual note-taking. They also use the transcripts and summaries to draft client communications and documents faster with the use of other AI tools.
• Offer better client experience: ASCO’s attorneys can also see exactly who’s calling them with contact syncing between VXT and Actionstep. With conversations recorded and logged, staff can stay more present on calls too.
• Capture more billable time: VXT automatically tracks time on calls and saves that billable time straight to Actionstep.
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And perhaps just as importantly, ASCO Legal values the partnership they’ve built with VXT.

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“Virtually every bit of feedback we’ve given has been taken on board and implemented.”

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“VXT are very approachable and they certainly like moving quickly.

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“We’d never use another phone system again.”