About ASCO Legal
ASCO Legal is a boutique law firm specializing in commercial and property law throughout New Zealand.
When Alistair van Schalkwyk joined ASCO Legal in 2012, it was a small practice. By 2015, he was in partnership and by 2019, he was director and moving his team of four into new offices in Howick, Auckland.
“I remember thinking, we’ll never need all this space,” Alistair says. “Now we’ve got 16 people and we’re looking for more.”
The firm’s growth has been powered by a simple formula.
“We built a strong reputation, put the right systems in place, and the rest sorted itself out.”
Problem
Before switching to VXT, ASCO Legal faced persistent reliability issues with their old phone system. Despite the firm growing, they were without a receptionist or dedicated support staff, which made staying on top of calls and client communication difficult.
Key challenges included:
- Unreliable call quality: Calls would frequently drop or suffer from poor audio, disrupting client interactions.
- Lack of caller context: Staff had no visibility into who was calling, which reduced the personal touch they could offer.
- Missed billable time: Lawyers had to manually track time from calls, which often led to unclaimed billable time.
- Time-heavy documentation: Important details had to be typed up after each call, slowing down the team and increasing admin overhead.
Solution
ASCO Legal adopted VXT in June 2021 to improve communication and facilitate better connections between clients and their attorneys. VXT’s legal friendly features delivered immediate benefits:
- Reduced time on admin: VXT’s deep integration with Actionstep let ASCO Legal save file notes, call information, and billable time straight to their legal software.
- Faster document preparation: AI phone call transcripts and summaries help ASCO Legal save time on manual note-taking. They also use the transcripts and summaries to draft client communications and documents faster with the use of other AI tools.
- Offer better client experience: ASCO’s attorneys can also see exactly who’s calling them with contact syncing between VXT and Actionstep. With conversations recorded and logged, staff can stay more present on calls too.
- Capture more billable time: VXT automatically tracks time on calls and saves that billable time straight to Actionstep.
And perhaps just as importantly, ASCO Legal values the partnership they’ve built with VXT.
“Virtually every bit of feedback we’ve given has been taken on board and implemented.”
“VXT are very approachable and they certainly like moving quickly.
“We’d never use another phone system again.”
VXT's Actionstep integration allow you to automatically capture time from phone calls, sync your contacts and save file notes about each call.
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