VXT Voicemail is now discontinued

As of 27 June 2025, we've officially retired the ability to create new VXT Voicemail inboxes. While existing inboxes will continue to work for current users, we’re no longer offering VXT Voicemail as a standalone product and have blocked the creation of new voicemail inboxes within the VXT app.

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A brief history

When we launched VXT in 2018, our mission was simple: make voicemail smarter.

Over the years, thousands of professionals and teams trusted VXT Voicemail to manage their messages faster, smarter, and more effectively. It was one of New Zealand’s first productivity tools built for a mobile-first workforce.

At a time when traditional voicemail apps were hard to use and inefficient, VXT was simple and easy to use. Those core principles stick with us today.

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Why we retired VXT Voicemail

As VXT evolved, so did the needs of our customers.

We’ve shifted our focus from voicemail to building a broader communication tool for lawyers. Implementing AI call transcripts and summaries, contact syncing, and deep legal integrations to help lawyers save time, mitigate risk and capture more billable time.

Retiring the ability to create new voicemail inboxes allows us to fully focus on these areas — delivering calling solutions that support the needs of modern law firms.

While VXT Voicemail was foundational to our early journey, this change reflects the long-term approach we have to our product at VXT.

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What does this mean for me?

If you’re an existing VXT Voicemail user, here’s what you need to know:

Existing inboxes still work
Your current voicemail inbox(es) will continue to operate as usual. You can still receive messages and access your voicemail history in the VXT app.

No new inboxes
We’ve removed the ability to create new voicemail inboxes or activate new voicemail plans.

Plan availability
Your current plan will continue to function with any voicemail inboxes that you have.

Need help?
If you have questions about your voicemail plan, get in touch at support@vxt.co.nz.