Free AI transcriptions, 65+ new languages and integration upgrades

Transcriptions

• Free transcriptions
  • As of 1st February AI phone call transcripts and summaries are FREE! Previously we charged $0.2 NZD per minute to transcribe and summarize your recorded calls.
• More languages
  • You can transcribe and summarize your call recordings in 65 more languages. You can now choose to transcribe your calls from any of over 100 languages.

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Integrations

• Actionstep:
  • Default matters
    • Contacts now have default matters. You can choose a default matter for a contact from the Phone page. When you save a call with a contact to a matter in Actionstep you are updating their default matter. If a contact has a default matter, that matter will be automatically selected at the end of each call (you no longer have to search for a matter every time you finish a call).
    • If a contact has a default matter, voicemail and SMS will auto-save to the matter as a file note.
• Smokeball:
  • Default matters
    • Contacts now have default matters. You can choose a default matter for a contact from the Phone page. When you save a call with a contact to a matter in Smokeball you are updating their default matter. If a contact has a default matter, that matter will be automatically selected at the end of each call (you no longer have to search for a matter every time you finish a call).
    • If a contact has a default matter, voicemail and SMS will auto-save to the matter.
• HubSpot:
  • Added SMS syncing.
• LEAP:
  • Improved timezone specification.

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Call flows

• Play tone
  • This is a new advanced call flow action.
  • Play tone is useful if you receive calls from automated services that require you to press a specific digit when you receive a call e.g. receiving a call from a prison.
  • To use Play tone open the Call Flow Builder, click Advanced then Play tone.

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Other

• This update included many other improvements to user experience and reliability.