Collective Family Law Group

About Collective Family Law Group

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When Caralee Fontenele took over Collective Family Law Group in 2012, she made a bold call to move away from general practice to focus solely on family law.

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“I realized I didn’t want to provide general practice services,” Caralee says.

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“It just felt inefficient.

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“I wanted to focus and be really, really good at one thing.”

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It was a risk, but it paid off. Today, the firm runs across three busy offices in South-East Queensland, helping families through separation, divorce and the sensitive moments in between with compassion, speed, and expertise.

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Problem

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Like many modern firm owners, Caralee was ready to leave slow, manual admin in the past.

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The team had recently upgraded to Clio for practice management, but their phone system lacked automation or integration capabilities.

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That left the burden of call-related paperwork squarely on the team and on Caralee as Director, who often had to chase staff to record their time.

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Lawyers, meanwhile, were stuck manually taking notes from calls instead of staying focused on their clients.

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Key challenges included:

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• Manual time recording: Lawyers had to remember to log their call time after hanging up, which often resulted in missed billable time.
• Distraction during client calls: Staff needed to take notes mid-conversation, making it harder to stay fully engaged with clients during calls.
• Limited call records: Without clear, accurate records of conversations, the firm was lacking clarity in follow-ups and dispute resolution.

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“Law has always felt so manual,” Caralee says.

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“I wanted to move all that heavy lifting away from me as a director.”

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Solution

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The firm wasn’t actively looking for a new phone system, but once they saw how VXT integrated with Clio, the switch was an easy decision.

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The change unlocked a number of benefits for Collective Family Law Group, including:

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• Capturing more billable hours: With VXT’s automatic time recording, lawyers can hang up the phone and log their call time straight into Clio. Billable time that would have otherwise been lost is now captured, making VXT effectively pay for itself as a revenue generation tool.
• Improved client service: AI-powered call transcriptions and summaries allow the team to focus on the client without having to split attention between listening and note-taking during calls.
• Accurate call records: With call recording, the team can confidently pull up old conversations to respond to client questions, and resolve disputes.
• Evidence-based performance management: Managers can review calls to maintain service quality without micromanaging their team, ensuring clients are receiving the best possible experience.

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VXT has changed the way Collective Family Law handle calls, record time, and serve clients.

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The result is a more efficient, accurate, and client-focused practice, one that captures every billable minute and maintains complete confidence in the quality of service delivered.

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“VXT changed the way we practice,” Caralee says.

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“It feels like we should’ve got it years ago.”