Handle high call volumes
Automatically place callers in a queue while they wait for their call to be answered.
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See who’s waiting and how long they’ve been in line
VXT queues calls in the order they arrive. If the caller is in your contacts, their name appears too. The app gently notifies you when a call is waiting, and reminds you periodically, so you never forget someone’s on hold and can stay on top of waiting calls.
Include a call queue in your call flows
Use a call queue in VXT’s call flow builder to customize how incoming calls are handled. Prioritize urgent matters, route calls to specific attorneys or departments, and offer clients a consistent experience.
Frequently asked questions
Yes, you can customize the call queue experience with hold music, or audio files you upload. If no users are checked in to the queue the call will immediately flow to the next step in the call flow builder.
By default, a call queue can have unlimited callers in line. We recommend you set this to a manual limit if you need to decrease wait times for your callers.
Still got questions?
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