Tangi Carter

About Tangi Carter & Associates

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Tangi Carter & Associates Law Firm is a small Mississippi-based practice led by founder and owner, Tangi Carter. The firm prides itself on delivering high-quality service in property law.

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Tangi usually ignores sales emails without much thought. But one day, an email grabbed her attention.

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Unlike the generic pitches that flood her inbox, this email highlighted VXT’s integration with 8am MyCase, the firm’s case management system. That single email led to a major shift in how the firm manages communications and casework.

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“When I saw that VXT integrated with MyCase, I was like, ‘okay, we’ve got to look at this’,” says Tangi.

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Problem

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Before VXT, the firm relied on traditional desk phones and attorneys to manually log call records and notes. This created several challenges:

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• Manual data entry: Call details and notes had to be typed into MyCase after every conversation.
• Tied to desk phones: There was no flexibility to handle calls outside the office without using personal numbers.
• Limited oversight: It was near impossible to have visibility into what calls and messages had taken place with clients.

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With a small team and high call volume, these inefficiencies cost valuable hours for her firm every week.

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Solution

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VXT’s cloud-based phone system integrated directly with MyCase, syncing contacts and automatically saving call and SMS records to the right case, with no manual input required. The results:

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• Hours saved every week: Call notes and recordings are added to MyCase with a single click.
• Communication flexibility: Attorneys can make and receive calls or texts from the office number using the mobile or desktop app. Clients only see the firm’s number, protecting the attorney’s privacy and keeping a professional image for the firm.
• Easy to use: Tangi, who admits to not being very technologically savvy, appreciates the ease of use that VXT offers. She can manage calls, push calls to their answering service, and monitor staff performance effortlessly.

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For Tangi, the change has been huge: a simpler, more flexible system that saves time, improves client communication, and gives her better visibility over her practice.

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“[VXT’s] a time saver and makes managing a team so much easier without being a micromanager,” Tangi says.

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“With the number of calls we get, I would say we save hours every week.

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“I would definitely recommend VXT to other law firms.”