Headset recommendations
Wired headsets are best for reliable call quality.
The problem with wireless headsets
Wireless headsets regardless of their quality cause our clients headaches.
Sleep mode causes up to 20 seconds of silence at the start of calls
Managing Bluetooth and sound settings is hard for some people
Wireless connections introduce latency and call quality issues
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Stereo vs mono headsets
Mono (single ear) headsets allow you to stay aware of your surroundings, but stereo (double ear) headsets offer two distinct advantages. Stereo headsets increase your call quality and reliability, making it easier to hear and stay fully engaged with the conversation.
The benefits of wired headsets
Wireless headsets cause hours of frustration for our clients training staff, troubleshooting issues, and degrading call quality which ultimately affects their client experience. Wired headsets solve all of these problems.
Call quality
A wired connection is low latency, with high quality audio and is better supported by laptop and desktop devices.
Reliability
Staff never have to mess around with complicated Bluetooth and sound settings.
Cost
Wired headsets are much cheaper than their wireless counterparts.
We recommend wired Jabra devices
Any mid-range wired headset built for loud office environments will perform well. Whatever device you're looking at should have a directed microphone, stereo sound and active or passive noise cancelling to reduce background noise for the caller and your staff. These are our recommended devices:
Jabra Evolve 20
The Jabra Evolve 20 is a low-end reliable work horse that is a great option for price sensitive businesses.
Passive noise cancellation
Supports PC and Mac
Comes in USB-A or audio jack variants
Jabra Evolve2 40
The Jabra Evolve2 40 is a mid-range device in Jabra's new Evolve2 series of devices.
Good passive noise cancellation for offices
Supports PC and Mac
Comes in USB-A or USB-C variants
Jabra Evolve2 50
The Jabra Evolve2 50 is a premium device in next-gen series of devices.
Great active noise cancellation for loud offices
Supports PC and Mac
Comes in USB-A or USB-C variants
No Jabra headset? No problem.
VXT works with all wired and wireless headsets. We always recommend wired Jabra models for the best performance and call quality.
Questions & answers
Any mid-range wired headset built for loud office environments will perform well. Whatever device you're looking at should have a directed microphone and active or passive noise cancelling to reduce background noise for the caller and your staff.
Any headset that connect via Bluetooth, USB, or standard audio jacks will work with VXT. We specifically recommend wired headsets by Jabra for the best reliable and call quality when compared to wireless headsets.
Noise-canceling headsets help reduce background noise, making calls clearer and enhancing your overall communication quality, especially in busy and loud office environments.
If your headset is compatible with standard audio connections or Bluetooth, it will work with VXT. We strongly recommend wired Jabra headsets for optimal performance, as detailed above. Rest assured, any headset will work, but wired Jabra are our preferred option for the best experience.
We strongly recommend a stereo headset for the best call quality. Stereo headsets provide audio in both ears, allowing you to hear conversations more clearly and reducing background distractions. This is especially valuable in noisy environments, where understanding every word matters.
Stereo sound helps prevent missed details during calls, ensuring smoother communication and less strain over long conversations. While mono headsets are practical for certain tasks, a stereo headset will provide superior sound clarity and overall quality.
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