Talent Quarter

About Talent Quarter

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Talent Quarter is a leading healthcare recruitment agency in Australia with a 75-person team placing professionals across the sector, from doctors to social care workers.

Efficiency and innovation have always been central to their operations.

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Problem

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‍After using two different VoIP systems (8x8 and CloudCall) that were complex, training-heavy, and failed to meet expectations, the agency knew it needed a simpler solution that would integrate with their existing systems.

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Talent Quarter needed a phone system that could:

• Reduce time spent on training new team members and managing overly complex systems.
• Integrate with Bullhorn, their applicant tracking system (ATS).
• Improve recruiter efficiency and collaboration.
• Deliver reliability and high call quality.

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Solution

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Talent Quarter were looking for a a tool that not only fit their operational needs but was also user-friendly and intuitive for the team.

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After testing ten different phone systems, Talent Quarter chose VXT for its ease of use, deep integration with Bullhorn, and quick onboarding experience.

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Key improvements included:

• Faster onboarding and minimal training: Recruiters found VXT intuitive and easy to learn, eliminating the long training periods required by previous systems.
• Recruiters always know who’s calling: With VXT’s Bullhorn integration, client and candidate information and notes sync automatically. Recruiters can instantly identify callers when they receive a call.
• Reliable performance: Zero downtime and consistently excellent call quality on VXT.
• Improved efficiency: Reduced time spent on note-taking and system navigation, freeing recruiters to focus on client relationships and candidate placements.
• Better collaboration: Having all the call data in one place in Bullhorn has enhanced visibility across the team.

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By replacing complex, unreliable systems with VXT, Talent Quarter has gained a phone solution that supports their fast-paced recruitment environment, boosts productivity, and delivers a consistently professional client and candidate experience.

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"Transitioning to a new system is always a concern for any business," says Katerina Barbasova, Leader of Efficiency and Transformation at Talent Quarter.

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"Given our past experiences, there were reservations, but within the first week of using VXT, the feedback from our recruiters was overwhelmingly positive.

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“They found it incredibly easy to use and quick to learn, making the transition smooth and welcome."