Edmonds Judd

About Edmonds Judd

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Edmonds Judd has been a trusted name in Te Awamutu, New Zealand since the 1880s. With roots tracing back to the town’s first lawyer, the firm has always had a deep connection to the community it serves.

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Today, they’re a 40-person team with offices in Ōtorohanga and Cambridge, alongside their Te Awamutu HQ. They’re known for practical legal advice, personalized service, and an understanding of rural life that only comes from living it.

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“We’re a people-first firm,” says Firm Partner, Joanne Dixon.

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“We know our clients and their families.

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“It's great being involved in the community and in people's lives basically from start to finish.

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“That’s what makes the work meaningful.”

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Problem

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Edmonds Judd's concerns with VXT

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After 140+ years of serving the community, Edmonds Judd faced a turning point. Their systems weren’t keeping up with how they wanted to work:

• Phones were tied to desks: No flexibility for remote work, with some staff using personal phones from home.
• Outdated server-based PMS: Staff couldn’t access their practice management system remotely, meaning they had to be in the office to access files and they couldn’t integrate it with modern cloud-based tools, slowing down their workflow.
• Manual processes: Lawyers were writing notes on paper during calls and re-entering them into their legal software later.

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Solution

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The firm knew they needed a change. They began exploring VXT to modernise communications and give staff greater flexibility, while also exploring a migration to Actionstep, a cloud-based PMS. By shifting to the cloud, they would gain access to modern integrations and the full benefits and feature VXT could offer.

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Because PMS migrations are complex and high-stakes, Edmonds Judd chose to implement VXT first.

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The team evaluated Skype, Teams, and Zoom, but none matched the standard set by VXT’s integration with Actionstep.

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“Rolling out VXT was mind-blowingly simple,” says former Practice Manager, Amanda Leahy.

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“Within a few weeks, staff were asking why we hadn’t done it earlier.”

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Initial concerns about internet reliability and staff adoption quickly disappeared. Once Actionstep went live, VXT became even more valuable thanks to its deep integration with the cloud based PMS.

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There benefits were immediate

• Simple, flexible, and stress-free: The shift to VXT improved flexibility for hybrid work and was praised by staff for its ease of use. Once VXT became the norm, the team no longer had to juggle clunky phone procedures, freeing up headspace for client work.
• 5-10 minutes saved per call: VXT’s integration automatically records time and saves file notes directly into Actionstep.
• Faster and more personal client communication: Click-to-call from Actionstep eliminates searching for numbers, while contact syncing means staff can see who’s calling before they pick up.

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For Edmonds Judd, VXT has done more than replace their old phone system. It’s made client service faster and more personal, cut repetitive admin, and given the team the flexibility to work from anywhere.

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“We’ve been using VXT for about three years now,” Joanne says.

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“It’s just made our lives easier.”

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